Privacy Policy

We may collect details you provide through our website, contact page, careers page, demo requests, WhatsApp links, email communication, service onboarding, or business enquiries. This may include name, mobile number, email address, qualification, experience, business details, location details, and message content.

For merchants, retailers, distributors, users, and ATM or machine setup enquiries, we may collect operational details such as requested products, service interests, setup location, pricing or demo requirements, transaction-support requests, and documents required for verification or onboarding.

We may collect technical information such as browser type, device data, IP address, page interactions, referral source, and security logs needed to maintain, improve, and protect the website and services.

We use information to respond to enquiries, arrange demos, process career applications, support customers, evaluate merchant or retailer onboarding, provide pricing or setup information, and communicate about ezyXpay services and products.

Information may also be used to operate fintech, wallet, card, ATM, cash deposit, cash recycler, kiosk, QR sound box, and hybrid banking workflows; verify eligibility; prevent misuse; improve service quality; and meet legal, regulatory, tax, audit, or security requirements.

Career form submissions open an email draft to hrm@ezyxpay.com. The applicant is responsible for attaching a resume in the email before sending it. Career information is used only for recruitment, HR communication, candidate evaluation, and related record keeping.

We may share information with authorized employees, service providers, technology vendors, banking or payment partners, business partners, installation or support teams, professional advisers, auditors, or government and regulatory authorities where necessary for service delivery, compliance, fraud prevention, dispute handling, or legal obligations.

We do not sell personal information. Information is shared only for legitimate business, service, compliance, security, or legal purposes.

Where services involve payments, wallet activity, card services, ATM access, cash deposit, AEPS, merchant settlement, or related banking workflows, transaction details may be processed by ezyXpay and relevant banking, payment, technology, or settlement partners.

Third-party partners may process information under their own policies and legal obligations. Users should review partner terms where applicable.

We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, misuse, loss, or alteration. No digital transmission or storage method is completely secure, but we work to maintain appropriate protections.

Information may be retained for as long as needed for service delivery, recruitment, business records, legal compliance, tax or audit needs, dispute resolution, fraud prevention, and legitimate operational purposes.

You may contact us to request correction, access, or deletion of information where applicable law allows. Some information may need to be retained for compliance, security, accounting, dispute, or service continuity reasons.

You can choose not to provide certain information, but this may limit our ability to respond, provide demos, process career applications, complete onboarding, or support requested services.

We may update this Privacy Policy as our services, products, processes, or legal requirements change. The updated version will be posted on this page with a revised effective date.